The ability to communicate within an organization depends heavily upon people’s interpersonal skills. These are the tools people use to interact and communicate with individuals in an organizational environment. Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups.  People who have worked on developing strong interpersonal skills are usually more successful in both their professional and personal lives. Employers often seek to hire staff with ‘strong interpersonal skills‘ – they want people who will work well in a team and be able to communicate effectively with colleagues, customers and clients.

We’ve all been developing our interpersonal skills since childhood – usually subconsciously. -Interpersonal Skills become so natural that we may take them for granted, never thinking about how we communicate with other people. With a little time and effort you can develop these skills. Good interpersonal skills can improve many aspects of your life – professionally and socially – they lead to better understanding and relationships.

Interpersonal skills are also sometimes referred to as: social skills, people skills, soft skills, communication skills or life skills. Although these terms can include interpersonal skills they tend to be broader and therefore may also refer other types of skills.

Find out how to improve and develop your interpersonal skills including:

Learn to Listen – Listening is not the same as hearing. Take time to listen carefully to what others are saying through both their verbal and non-verbal communication.

Choose Your Words – Be aware of the words you are using when talking to others. Could you be misunderstood or confuse the issue?  Practice clarity and learn to seek feedback to ensure your message has been understood. Learn to your voice to full effect . Encourage others to engage in communication and use appropriate questioning to develop your understanding.

Understand Why Communication Fails – Communication is rarely perfect and can fail for a number of reasons. Learn about the various barriers to good communication so you can be aware of – and reduce the likelihood of – ineffective interpersonal communication and misunderstandings.

  • Relax – When we are nervous we tend to talk more quickly and therefore less clearly. Being tense is also evident in our body language and other non-verbal communication. Instead, try to stay calm, make eye contact and smile.  Let your confidence shine. If you are relaxed mentally, then you can actively think and will express yourself with more emotional intelligence.
  • Clarify – Show a genuine interest in the people you talk to. Ask questions and seek clarification on any points that you are doubtful about or could be easily misunderstood.
  • Be Positive – Try to remain positive and cheerful.  People are much more likely to be drawn to you if you can maintain a positive attitude.
  • Empathise – Understand that other people may have different points of view. Try to see things from their perspective. You may learn something whilst gaining the respect and trust of others. Your conversation should show a genuine concern for others.
  • Understand Stress – Learn to recognize, manage and reduce stress in yourself and others.  Although stress is not always bad, it can have a detrimental effect on your interpersonal communication. Learning how to recognize and manage stress, in yourself and others, is an important personal skill.
  • Learn to be Assertive – You should aim to be neither passive nor aggressive. Being assertive is about expressing your feelings and beliefs in a way that others can understand and respect.  Assertiveness is fundamental to successful negotiation. Your conversation should be done in a manner in which people do not get an impression that you are trying to dominate them nor should it seem that you are submissive.
  • Reflect and Improve – Think about previous conversations and other interpersonal interactions; learn from your mistakes and successes. Always keep a positive attitude but realize that you can always improve our communication skills. If after a discussion with someone, you have regrets that I should have spoken something else, then this is a reminder to concentrate better next time.
  • Negotiate – Learn how to effectively negotiate with others paving the way to mutual respect, trust and lasting interpersonal relations. The negotiation should be based on mutual win-win equations with others.
  • Work in Groups - Working in any organization needs working in groups. So recruiters focus on your group dynamics during the recruitment process. We often find ourselves in group situations, professionally and socially. Learn all about the different types of groups and teams by actively seeking such opportunities- join event organizing teams at your college, play team games such as cricket and football, etc.

1 Comment

  1. Marden -  May 2, 2017 - 11:24 am

    That’s a crkrceajack answer to an interesting question


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